Contact Us
Contact us
Our customer service team answers questions about orders, delivery, returns and products. We reply within one working day (Monday to Friday, 09:00–18:00 CET).
To help us answer faster, please include your order number (for example #2104) and the email address used at checkout.
What we can help with
- Order status and tracking — see Track your order first, then write to us if the tracking has not updated for more than 3 working days.
- Change or cancel an order — possible before the parcel is handed to the carrier; write to us as soon as possible.
- Damaged or faulty items — send a photo of the product and the packaging and we will arrange a replacement or refund.
- Returns — see our Returns & Exchanges Policy.
- Black Friday bundles and gifts — see the Black Friday page and the FAQ.
Delivery area
We currently ship to Belgium, France, Germany, Italy, the Netherlands and Poland from our EU warehouse. Delivery takes 2–7 working days.
Age restriction
Our products are for adults only (21+). An adult signature is required on delivery. We cannot sell to minors.
Company
UPENDS Europe — online store at myupends.com.