Privacy Policy

Last updated: August 2026

At UPENDS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, or contact our customer service team.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Email address
Shipping address
Billing information
Phone number
Order details
Payment information (processed securely by third-party payment providers)
Website usage information

We only collect information necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

Your information may be used for:

Processing and delivering your orders
Providing customer support
Sending order updates and shipping notifications
Improving our products and services
Managing returns, exchanges, and after-sales requests
Sending marketing communications when you have agreed to receive them

3. Payment Security

All payments are processed through secure payment providers.

UPENDS does not store your full payment card details. Your payment information is handled securely according to applicable payment security standards.

4. Shipping Information

To provide fast delivery across Europe, we work with trusted logistics partners including DHL.

Your shipping information is used only for order fulfillment and delivery purposes.

5. Cookies

Our website uses cookies to improve your browsing experience, analyze website performance, and provide relevant services.

You can manage or disable cookies through your browser settings.

6. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.

7. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Email:
[email protected]