Returns & Exchanges Policy
At UPENDS, we want every customer to have a satisfying shopping experience.
If you are not completely satisfied with your purchase, you may request a return according to the conditions below.
1. 15-Day Return Guarantee
You have the right to request a return within 15 days after receiving your order.
To be eligible for a return:
- The product must be unused
- The packaging must remain intact
- The product must be in its original condition
2. Return Process
To request a return, please contact our customer service team:
Email:
[email protected]
Please provide:
- Order number
- Reason for return
- Photos or relevant information if required
Our team will guide you through the return process.
3. Return Shipping
Customers are responsible for return shipping costs unless the product is confirmed to have a quality issue or incorrect delivery.
4. Damaged or Defective Products
If your product arrives damaged or has a quality issue, please contact us as soon as possible.
Please provide:
- Order number
- Product information
- Photos or videos showing the issue
Our support team will review your case and provide the best solution.
5. Refund Processing
Once your return is received and inspected, your refund will be processed.
Refunds will be issued to the original payment method.
Please note that shipping fees may not be refundable unless required by applicable consumer laws.
Contact Us
For return or exchange requests: